Website Privacy Notice

Information we collect

• Care provider enquiries: your name, role, organisation, work email, telephone, organisation type, service location and staffing requirements.
• Home support enquiries: your name, email, telephone, postcode or local area, the service required, schedule and a short description of the practical help requested.
• Technical information needed to operate and secure the website.

Why we use it

We use enquiry information to respond to you, to assess whether we can provide the service requested, and to keep a record of our correspondence. Our lawful basis is our legitimate interest in responding to business and service enquiries, and taking steps at your request before entering into a contract.

Information we ask you not to send

Please do not send diagnoses, detailed medical information, passports, DBS certificates or other sensitive documents through the website forms. Candidate documents are collected only through our secure candidate process.

Sharing

We share information only where it is necessary to provide the service you have asked about, with our service providers who host and support our systems, or where the law requires it. We do not sell your information.

Retention

Enquiry records are kept only for as long as needed to respond, to manage the resulting service, and to meet our legal and accounting obligations.

Your rights

You can ask for a copy of your information, ask us to correct or erase it, object to or restrict our use of it, and complain to the Information Commissioner's Office. Contact us using the details below to make a request.