Complaints

How to complain

Contact us by telephone or email using the details below. Please tell us what happened, when it happened, who was involved and what outcome you are looking for.

What happens next

• We acknowledge your complaint and confirm who is handling it.
• We look into what happened and speak to the people involved.
• We respond with our findings and any action we are taking.
• If you are not satisfied, you can ask for the response to be reviewed.

Urgent concerns

If someone is at immediate risk, call 999. For urgent medical advice call NHS 111. Safeguarding concerns are handled through our safeguarding route rather than the complaints process.